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Return & Refund Policy

Physical Products

Our return policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • It must be in the original packaging.
  • A receipt or proof of purchase is required.

Non-returnable items include (but are not limited to):

  • Perishable goods (e.g. food, flowers, prasadam, etc.) 
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software or digital content
  • Opened CDs, DVDs, cassettes, or other media

Please do not send your purchase back to the us if it doesn't complies the above mentioned terms.


Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few business days.

Late or missing refunds:

  • Check your bank account or credit card company again
  • Then contact your bank
  • If still unresolved, contact us at support@jivadaya.org

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are non-refundable.


Exchanges (if applicable)

We only replace items if they are defective or damaged. For exchange requests, email us at support@jivadaya.org and send your item to:

Jivadaya Dept,. ISKCON NVCC

Off Katraj-Kondhwa Bypass Rd,

Kondhwa (Bk), Pune – 411048


Gifts

If the item was marked as a gift during purchase and shipped directly to you, you will receive a gift credit for the value of your return.

If the gift giver had the order shipped to themselves, the refund will be issued to them and they will be notified.


Shipping

You are responsible for paying your own shipping costs for returning any item. Shipping costs are non-refundable.

If your refund is approved, the cost of return shipping will be deducted from your refund.

For items valued above ₹5000, we recommend using a trackable shipping service or insurance. We do not guarantee receipt of returned items.


Courses, Events, Appointments & Bookings

Event Tickets / Bookings (e.g., festivals, yajnas, retreats)

  • Cancellations requested 7 or more days prior to the event: 100% refund (excluding payment gateway fees)
  • Cancellations within 3–6 days of the event: 50% refund
  • Cancellations less than 72 hours before the event or no-show: No refund

Refunds will be processed to the original payment method within 7 working days of approval.

Online/Offline Courses & Workshops

  • Refunds will be considered only if cancellation is requested within 48 hours of enrollment, and before accessing course material.
  • Once course material has been accessed or participation has begun, no refund will be issued.

Course enrollment is non-transferable, unless explicitly allowed by the event organizer.

Appointments / Consultations

  • Appointments may be rescheduled once with at least 24 hours' notice.
  • No refunds for missed appointments or cancellations made within 24 hours of the scheduled time.

Contact Us

To request a return, refund, or for any questions, reach out at:

Email: support@jivadaya.org

WhatsApp Support

Mailing Address:

Jivadaya Department,

ISKCON NVCC, Off Katraj-Kondhwa Bypass Rd,

Kondhwa (Bk), Pune – 411048